Which statement describes a benefit of using SWOT analysis?
A. It allows you to confirm the status of a customer's specific improvement initiatives.
B. It helps you gain a broader perspective about the customer's strategic situation.
C. It allows the IT organization to show business leaders that they understand service-level impacts on financial results.
D. It provides a snapshot of the industry forces, competitors, suppliers, and market leaders.
Answer: B
What is the purpose of a gap analysis?
A. Identify the major capabilities that are needed but are not present today in the operating model.
B. Identify specific problems with execution of the customer's network management process.
C. Define new software that is required for stronger security and threat prevention.
D. Increase the customer's level of awareness about Smart Solution features and value.
Answer: A
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