Pass4sure 840-423 Question Answer

Which statement describes when it is a good time to apply a "use case"?

A. You must identify how many transactions should be included in a system test cycle.
B. You must understand the major process steps a customer wants for collaboration among its sales force personnel.
C. You must identify the network capacity required by a new Cisco TelePresence system.
D. You must estimate a company's cash flow impacts from upgrading security software to the latest version.

Answer: B

Which step is important when you define pain points for a multidepartment business initiative?

A. Prioritize needs and opportunities across the full scope of the departments.
B. Ask each department to rate their priorities on a 1-10 scale of importance.
C. Use a survey to gain feedback on service-level expectations for network infrastructure.
D. Avoid using customer estimates of benefits since the departments are likely overstating value and competing for funding.

Answer: A