Which action should be done to assess training needs?
A. Ask mangers if their employees need new skills.
B. Look at prior problem tickets.
C. Conduct interviews with people who represent major user roles.
D. Identify where the system is most confusing to use.
Answer: C
Which action should be done when you present the business case to stakeholders?
A. Focus mainly on near-term investments and leave discussion about rollout until after a pilot is complete.
B. Give a comprehensive picture of the costs, benefits, and considerations that the customer should think about.
C. Ask the IT executive to publicly commit their support for your recommendation
D. Be cautious when you discuss the risks that the organization should consider to gain support without raising possible challenges.
Answer: B
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