840-423 Practice Exam

QUESTION NO: 1

Which action is the recommended way to describe business unit benefits from upgrading a
customer's 2-year old network?

A. Highlight the improved response time and service level possible.
B. Relate the increase in reliability and performance to the impact on business activities that are
supported by the network.
C. Describe how the capacity upgrade allows the customer to reduce support headcount within the
IT organization.
D. Focus on the unique aspects of Cisco advanced technology, as compared with the customer's
current network.

Answer: B

QUESTION NO: 2

Which statement is a characteristic of future state capabilities?

A. They identify operating practices for a single department.
B. They depict all of the requirements that a customer organization desires (best case).
C. They convey the most important business elements that are needed to achieve goals in the
future.
D. They should define very detailed needs for the near-term and high-level needs for one or more
years out.

Answer: C

QUESTION NO: 3

Which action is the recommended way to mitigate or minimize risks?

A. Assign the most experienced resource to a single risk item.
B. Add customer IT personnel to the project team so that they can bear responsibilities along with
Cisco and the Partner.
C. Rate the priority and potential impact from risks and assign resources accordingly.
D. Include more capabilities in the solution to reduce risks without concern about the cost or timeframe impacts.

Answer: C